FAQs

FAQ - Frequently Asked Questions

1. What is your return policy?

We offer a 30-day return policy for most items. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return or exchange. Items must be unused and in their original packaging.

2. How long does shipping take?

Shipping times vary depending on your location. Generally:

  • US & Canada: 7-14 business days
  • Europe: 10-20 business days
  • Rest of the World: 14-30 business days

Please note that processing times for orders typically take 1-3 business days.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking page.

4. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and times will vary depending on the destination. Any applicable customs fees or taxes are the responsibility of the buyer.

5. What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery time, please:

  1. Check your tracking number for updates.
  2. Ensure the shipping address provided during checkout was correct.
  3. Contact us at customersupport@chibisyle.com for further assistance.

6. Can I change or cancel my order?

We process orders quickly, but if you need to make a change or cancel your order, please contact us immediately at customersupport@chibisyle.com. Changes or cancellations are only possible before the order has been processed.

7. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. All transactions are encrypted for your safety.

8. Are your products environmentally friendly?

We strive to offer products that are both high quality and environmentally conscious. If a specific product has sustainable materials or practices associated with it, this will be indicated in the product description.

9. What happens if I receive a damaged or incorrect item?

We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact us at [insert customer service email] with a photo of the issue, and we will resolve it as quickly as possible.

10. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on the latest discounts, sales, and promotions.

11. How do I contact customer service?

You can reach us by emailing customersupport@chibistyle.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

12. Why did my order arrive in multiple packages?

To ensure faster delivery, some items may be shipped separately from different warehouses. Don’t worry; you will receive all your items!